Q: What happens after I make a purchase?
A: You will be sent a creative brief so you can tell us how you want your logo, i.e., color or theme choices, icons, the look, content or other information that will help us design the best logo for you.
Q: What if I do not get the creative brief?
A: Email customerservice@mavensymbol.com and put "Requesting Creative Brief" on the subject header. We will get this to you right away.
Q: What if I want to speak to the artist instead of filling out a creative brief?
A: You can also do this. Drop us an email at customerservice@mavensymbol.com with your name, phone number and the best time to call you. We will have our customer service call you at the appointed date and time. You will still need to approve the creative brief, though. The project will not start until you approve your creative brief but we can help you with it step by step.
Q: What if I get the designs and I do not like it?
A: You can request for a revision of the design, or request for new designs. Depending on the package you have chosen, you will have a certain number of revisions. Exceeding revisions will be charged a fee of fifty dollars($50.00) per revision. We will not revise until (1) you have authorized us and (2) you have paid the revision fee. We will request payment of the additional fee via an email from Paypal.
Q: How long do I have to comment on the designs?
A: You have thirty (30) days within which to approve your design. If you have failed to respond, we will deem that the project is concluded and send you the zip files for the designs.
A: When you get inside the system, you will see the packages that you purchased. Click on the item "logo" and you will see the designs. There is a box on the right side for your comments. You can type in about 100 words in the box. If you are making a longer comment, please also email admin@logolopolis.com so that we are sure to capture what you want done. Please also leave a phone number and a good time to call you so we can call for any clarification.
Q: I see a watermark on the design. How do I remove that?
A: You see the Logolopolis icon on the design as a watermark. However, the final design we will give you will be without the watermark.
Q: For my final design, what file types will you be giving me?
A: We will give you the following: (1) an *.eps file, (2) a *.jpg file and (3) *.gif file, which are ready to be given to your printer for printing. The following are the particular properties of the files:
1. *.eps
An eps is a vector image of your logo. This means you can make it as big or as small as you like without compromising print quality. It is also the file you can manipulate should you ever need to make changes to your logo. This format is often used on:
2. *.jpg
A jpeg is perfect for use on the Internet. Since it has a much lower resolution file than an *.eps and cannot be enlarged without losing design detail. It is not recommended for printing.
3. *.gif
A .gif is another low resolution file, great for web and computer use.
Q: What if I want to cancel the service?
A: You can cancel your order within seventy two (72) hours of your purchase provided we have not given you a design and you have not commented and/or requested revisions for it. We will give you a Refund Form to complete and if you have paid a full fee, we will give you a refund less a service and processing fee of Ninety Nine Dollars ($99.00).